guest  information

PAYMENTS & CREDIT CARDS

We only accept the following payment forms:

• Cash

• NETS

• Visa

• Mastercard

• JCB

• American Express

• Favepay

• Chope Vouchers

• Fika Vouchers

• Giftano Vouchers

 

For any events booked directly via our outlet we only accept:

• Cash

• Cheque (all cheques has to be paid out to Alef Resources Pte Ltd)

 

Note.

A 50% deposit of the total sum must be paid minimum 2 (two) weeks in advance for the reservation to be confirmed. If a cancelation is being done within 24 hours prior to the set time of the event the deposit paid will become non-refundable.

See events contracts etc. for more info.

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OUTLET

Fika Swedish Cafe and Bistro is only located in Singapore. We have no collaboration etc with other fika restaurants, cafe's etc anywhere else in the world. 

 

• 257 Beach Road (Corner of Arab Street and Beach Road)

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OPENING HOURS

We are open 7 days a week, 365 days per year

 

• Sunday-Thursday and PH: 11am-10pm, last order is 9.15pm (kitchen only)

• Friday-Saturday: 11am-11pm, last order is 10.15pm (kitchen only)

• Eve of public Holiday: 11am-11pm, last order is 10.15pm (kitchen only)

 

Note.

Our upstairs section is always open for public on (unless there's an event being set up or is going on):

• Fridays & Eve of Public Holidays: 6pm onwards

• Saturdays & Public Holidays: the whole day

• Sundays, 12noon-6pm

 

Note.

Opening hours on other days for upstairs may vary due to staff availability as well as customer flow.

 

Note.

Last order for desserts from kitchen falls 15 minutes after al a carte menu last order.

During New Year (31st of December) we close our outlets at 10pm, last order is 9.15pm.

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RESERVATIONS AND WALK-INS

We do recommend reservations but it's not compulsary for you make one in order to be able to come and have a great time at our cafe. Unless otherwise requested we will do our best to provide you a table indoors.

 

Our policy is to always call our customers on the day of the reservation to confirm the booking. If we can't reach you we will leave a message and ask you to call us back as soon as possible. If we haven't heard anything from you prior to your reservation we will see the booking as not confirmed and the reservation is cancelled.

 

Note.

• Table reservations will be held for 5 mins.

• Last reservation is 8pm.

• We don't accept table reservations via facebook or direct email.

• There's only two ways to make a reservation:

   1. Call us directly at +65 6396 9096

   2. Online reservation (direct links can be found on our website and FB)

• Please call us and inform us if you will be late.

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SERVICE CHARGE AND GST

There is an add-on to the total bill for service charge (10%) and GST (7%).

There is no service charge for take-aways.

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REFILLABLE WATER

We do charge S$0.50 for a glass of refillable water, however 100% of all sales are donated to the Hope Villages Fund in aid of clean, filtered water for the villages in Cambodia.

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OUTSIDE FOOD AND DRINKS

Our policy follows NEA regulations strictly.

• We do NOT accept any form of outside food and/or drinks to be consumed in our premises (seated at our outside tables are counted as well).

 

Exception:

Babyfood for children of guests.

 

Cakes:

If you know that you're planning to celebrate a friends' or family members' birthday at Fika please do remember that you can't bring your own cake. To help you solve this issue we do have a full range of cakes that you can choose from for your special occasion. Just visit our outlet or our bakery, Konditori, located at 33 Bussorah Street and talk to our staff regarding your needs and specifications.

 

Note.

• Any order for cakes must be done at least 3 (three) days in advance.

• For cake orders a non-refundable deposit of 50% of the total sum must be paid before we order the specific cake.

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PETS & ANIMALS

No pets are allowed in our premises, this include outdoor seating.

 

Exception:

Guide dogs are an exception. 

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HALAL CERTIFICATION

Fika Swedish Cafe and Bistro is 100% Halal. We are now listed in the MUIS list of Halal Establishments as we have a 100% Muslim owned and run certificate from the Singapore Muslim Chamber of Commerce.

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ALCOHOL

As our cafes are owned and operated by muslims,  alcohol is strictly not allowed at our premises (both inside and outside).

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RAMADAN (FASTING MONTH) AND HARI RAYA

During break fast we will run a shorter menu in order to speed up the operation. The shorter menu will run every day between 6.30pm and 8pm. In order to ensure that your food will be served on time your order must have been placed by 6.45pm latest. 

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MENU AND RECIPES

Fika Swedish Café and Bistro serves only Swedish cuisine.

All recipes are either traditional Swedish dishes, (non-traditional) Swedish dishes or our own Fika recipes. Our sources of recipes origins from my mother, my grand mother, my relatives, as well as our friends in Sweden.

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EVENTS

From now on all events requests will be handled by our events company, BITSY Pte. Ltd.

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WEBSITES

Our fika website www.fikacafe.com is now optimized for handphone/smartphone/tablet use.

 

Besides our website we are also visible on other social media platforms:

• facebook (www.facebook.com/fikacafesg)

• instagram (instagram.com/fikacafesg)

These platforms will have a more frequent update on promotions and events etc. than the offical fika website.

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COPYRIGHT AND TRADEMARK

Fika Swedish Cafe and Bistro (as well as the spelling Fika Cafe and Bistro, and Fika Cafe & Bistro) is trademarked in Singapore (2008), and Malaysia (2018).

Fika Swedish Cafe and Bistro logotype as well as all other artwork and photos falls under international copyright laws and therfeore you are not allowed to use any of them in any form without our written consent.

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COMPLAINTS AND FEEDBACK

If you have had a bad experience while dining at fika, we would appreciate it if you could kindly email us so as we can make make it up to you and at the same time improve ourselves. We also would love to hear of your positive feedback!

 

Use either our contact form or just simply email us at info@fikacafe.com

or use the following contact form (click here).

 

When writing to us please make sure you include the following:

• Your name

• Where you were seated

• Date and time

• The names or description of the staff attending you (if possible)

 

By doing this you will help us even further and we will be able to reply to you asap.